Transforming customer pain points into levers for change
Transforming customer pain points into levers for change
This training course runs from 18:00 to 21:00 each day.
All times given are in the local timezone for the date of the course.
The best products and services can only be designed around the basic needs, motivations and behaviours of your end users. The art of Customer Journey Mapping enables teams to visualise the experience of a person using a particular service (or product), broken down into a series of steps and interactions over time.
During this one-day workshop we will provide individuals with a blend of Visual Thinking, Systems Thinking, Creative Storyboarding and Customer Journey Mapping tools and techniques to explore a customer experience. Once a Customer Journey has been mapped, we will support you to create a service blueprint of supporting backstage processes.
Please note: Customer Journey Mapping scheduled workshops displayed as Live-Online will be facilitated via our virtual classroom and divided into three modules delivered across three-days usually from 6-9pm (UK).
How do I reserve my place on a public course?
Simply click on the blue button on this page titled ‘Book Course’ to reserve your place today. This is a popular course, spaces fill quickly and it is recommended that you book your course as soon as practicable. We always ensure our pricing is competitive and offers real value for money.
How do I book a number of employees for private a course?
If you would like our trainer to host to your organisation, simply click the button on this page titled ‘Onsite Enquiry', fill in your details and we will be in touch within 24hrs. We can then personalise the program to fit your specific needs, tailored to your specific business outcomes and budget.
Innovation lead & trainer
Stuart is a professional live illustrator with extensive traditional/ Agile Project management experience and a deep-rooted appreciation for Agile Principles and Methodologies. He has harnessed his creative skills to translate concepts and processes into engaging visuals during workshops, events and conferences. With international notoriety within the Agile Community, Stuart has provided his services at various Scrum Alliance Global Gatherings/ Retreats. In addition he has illustrated at an endless list of popular Agile conferences such as the Agile Testing Days in Berlin, the Lean Agile Scotland Conference and the London Lean Kanban event. By combining both creative and analytical skills Stuart contributes to team visioning/ planning workshops and retrospectives by offering captivating visuals that crystallise ideas and learning. When he’s not coaching, delivering training and live illustrating, Stuart is running a number of ‘Innovation through Visualisation’ workshops to support individuals to gain the confidence to draw and collaborate effectively. The newly gained skills assist teams to solve problems and map ideas with the use of graphic metaphors and additional visualisation techniques. Stuart joined Radtac in 2015 where he continues to assist individuals, teams and organisations with an array of visualisation services.This workshop does not have any pre-requisites.
This workshop does not require any pre-course preparation.
This workshop does not provide a formal certification and does not include an exam.
Three modules of high quality instruction from
Transforming customer pain points into levers for change
Large portfolio of training courses available, with certifications from most industry bodies or from Radtac.
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