Transforming customer pain points into levers for change
Transforming customer pain points into levers for change
The best products and services can only be designed around the basic needs, motivations and behaviours of your end users. The art of Customer Journey Mapping enables teams to visualise the experience of a person using a particular service (or product), broken down into a series of steps and interactions over time.
During this one-day workshop we will provide individuals with a blend of Visual Thinking, Systems Thinking, Creative Storyboarding and Customer Journey Mapping tools and techniques to explore a customer experience. Once a Customer Journey has been mapped, we will support you to create a service blueprint of supporting backstage processes.
How do I reserve my place on a public course?
Simply click on the blue button on this page titled ‘Book Course’ to reserve your place today. This is a popular course, spaces fill quickly and it is recommended that you book your course as soon as practicable. We always ensure our pricing is competitive and offers real value for money.
How do I book a number of employees for private a course?
If you would like our trainer to host to your organisation, simply click the button on this page titled ‘Onsite Enquiry', fill in your details and we will be in touch within 24hrs. We can then personalise the program to fit your specific needs, tailored to your specific business outcomes and budget.
This workshop does not have any pre-requisites.
This workshop does not require any pre-course preparation.
This workshop does not provide a formal certification and does not include an exam.
Three modules of high quality instruction from
We can train at a location of your choice.
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