Set up an efficient service desk to track and resolve IT issues
Set up an efficient service desk to track and resolve IT issues
JIRA Service Desk is rapidly becoming the go-to tool for companies looking to quickly set up an efficient service desk to track and resolve their IT issues.
In our JIRA Service Desk training session, we share insights into how the tool can be used to quickly manage incidents, problems and change requests submitted to IT teams. This session will also show you how to build a solution for your agents with a simple end-user interface and smart queues management.
Topics include:
By the end of this course you will
This course does not require any pre-requisites.
This course does not require any pre-course preparation
This course does not provide a formal certification and does not include an exam.
One day of quality instruction from one of our highly experienced trainers. Also included are:
We can train at a location of your choice.
Large portfolio of training courses available, with certifications from most industry bodies or from Radtac.
Our trainers have years of both on the job and teaching experience. Learn from their real-life experience, not just from theory.
From booking your course, practical examples and hands-on exercises, to high exam pass rates, training with us is a smooth journey.
Even after your training, we’re there for you if you have questions about applying your learning in the workplace.
Looking for more support on your Agile journey? We’ve got you covered with additional services such as coaching, consulting and more.
Be part of a great community where you can join your peers, learn from each other and find new networking opportunities.
Contact us for any questions
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