Certified courses
Advanced JIRA Service Desk

Set up an efficient service desk to track and resolve IT issues

Advanced JIRA Service Desk

Set up an efficient service desk to track and resolve IT issues

We can run this 1 day course at your location Virtual enquiry On-site enquiry On-site enquiry

Course Overview

JIRA Service Desk is rapidly becoming the go-to tool for companies looking to quickly set up an efficient service desk to track and resolve their IT issues.

In our JIRA Service Desk training session, we share insights into how the tool can be used to quickly manage incidents, problems and change requests submitted to IT teams. This session will also show you how to build a solution for your agents with a simple end-user interface and smart queues management.

Course Content

Topics include:

  • Introduction to IT service desks
  • Who is Jira Service Desk for?
  • Being a Jira Service Desk agent
  • The back end of Jira Service Desk: underlying concepts
  • The back end of Jira Service Desk: configuration
  • Using Jira Service Desk with Confluence as a knowledge base
  • Integrating Jira Service Desk in a broader system

Learning Objectives

By the end of this course you will

  • Understand how to use Jira Service Desk efficiently
  • Gain awareness of the tool's capabilities

Audience

  • Advanced users wanting to make informed decisions around system implementation
  • Service desk managers
  • Future Jira Service Desk administrators

Pre-requisites

This course does not require any pre-requisites.

Course Preparation

This course does not require any pre-course preparation

Certifying Bodies & Exams

This course does not provide a formal certification and does not include an exam.

What You Receive

One day of quality instruction from one of our highly experienced trainers. Also included are:

  • Course Materials
  • Radtac Community membership including face-to-face and virtual networking and knowledge sharing opportunities, access to industry experts, special offers and invitations to special events

Course Address

We can train at a location of your choice.

Course Duration

Course duration - 1 day

Why train with Radtac?

Contact us for any questions

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